Security & Privacy
Douglas Pell Silverware has taken every step possible to ensure that any data transmitted by our website users cannot be intercepted, viewed, or blocked by any unauthorized parties. We also have policies telling our users how we use/store your information within our company, information such as address information and credit cards. Please see our Privacy Statement below for further information on use of your personal information. Douglas Pell Silverware ensures the security of protected data transmitted to and from our site through a server-based encryption technology called Secure Sockets Layer (SSL). As you enter personal information (such as a password, address or phone number, or even your credit card number), SSL technology encodes it so it is available only to you and silvershopgifts.com. This security is industry standard and protects you from impostors, that might otherwise access your information as it travels across the internet. With this secure technology, you can send your credit card number to us without the risk of it being intercepted. SSL security makes shopping over the Internet safer than shopping by telephone.
CONTROL OF PERSONAL INFORMATION
Any personal information provided to or to be collected by Douglas Pell Silverware is controlled primarily by Douglas Pell Silverware.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as ‘personal information’. When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s). We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact douglaspell.com via the website. We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new douglaspell.com services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. The information collected will also be used to help us provide further services on this site in the future.
WILL DOUGLAS PELL SILVERWARE SHARE THE INFORMATION IT RECEIVES?
Contractors: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. It is not possible to purchase using silvershopgifts.com unless you have cookies turned on and we recommend that you leave them turned on. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
HOW DOES THE Douglas Pell Silverware PROTECT CUSTOMER INFORMATION?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
WHAT CHOICES DO I HAVE?
You do not have to provide Douglas Pell Silverware Com with any of the information requested; however your computer will need to accept cookies to enable you to place orders with Douglas Pell Silverware.
HOW DO I MAKE A COMPLAINT TO DOUGLAS PELL SILVERWARE?
Douglas Pell Silverware will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint.
CONSENT AND DATA PROTECTION
You can opt out of e-mail updates by sending us an email to firstname.lastname@example.org requesting that you be removed from our newsletter list by putting UNSUBSCRIBE ME in the subject line. There is also a facility on each newsletter to remove you from the list.