Returns & Cancellations

Please return all goods in their original packaging to:

Heathbury House
Sawbridgeworth Road
Hatfield Heath
CM22 7DR

Please include a copy of your invoice with your goods when returning for our records failure to do so can result in your refund being delayed.


If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately five working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals, blank warranty cards and all accessories and documents provided by the manufacturer. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Douglas Pell Silverware will not be held responsible for items lost or damaged in transit.

All shipping back to Douglas Pell Silverware is paid for by the customer. We are unable to refund you postal fees.

If you are returning items for exchange please be aware that a second charge may apply should replacement goods be different in price.  


For reasons of hygiene and public health, refunds/exchanges are not available for used earrings (this does not apply to faulty goods – faulty products will be exchanged like for like)


We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact immediately. You will be given special priority and you can expect to receive the correct item within 72 hours.

Any incorrect items received all delivery charges will be refunded back to you account.