Whilst all efforts are made to ensure accuracy of description, specifications and pricing on our website there may be occasions where errors arise. Should such a situation occur Douglas Pell Silverware cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
The minimum order value is £100, with free postage on orders £250 and above.
DELIVERY AND RETURNS
Douglas Pell Silverware returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of an order number before sending any item back.
EXCHANGE & REFUNDS
If when you receive your products, you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and manuals blank warranty cards and all accessories and documents provided by the manufacturer. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Douglas Pell Silverware will not be held responsible for items lost or damaged in transit. All shipping back to Douglas Pell Silverware is paid for by the customer. We are unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense. If you are returning items for exchange please be aware that a second charge may apply should replacement goods be of a different price and the return cost of P&P will be applicable.
For reasons of hygiene and public health, refunds/exchanges are not available for used earrings (this does not apply to faulty goods - faulty products will be exchanged like for like).
INCORRECT / DAMAGED GOODS
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Douglas Pell Silverware immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be credited to your account.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work. We aim to deliver within 2-5 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Douglas Pell Silverware uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including 'firewalls' and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes. * To send you newsletters and details of offers and promotions in which we believe you will be interested?* To improve the content design and layout of the website?* To understand the interest and buying behaviour of our registered users?* To perform other such general marketing and promotional focused on our products and activities.
CONDITIONS OF USE
Douglas Pell Silverware and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.douglaspellsilverware.com you accept these conditions. Please read them carefully, Douglas Pell Silverware controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained. If you choose to access from another country you do so on your own initiate and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Douglas Pell Silverware and are protected by international copyright laws.
LICENSE AND SITE ACCESS
Douglas Pell Silverware grants you a limited license to access and make personal use of this site. This license does not include any re-sales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced duplicated copied sold - resold or otherwise exploited for any commercial exploited without written consent of Douglas Pell Silverware.
Douglas Pell Silverware and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is 100% accurate completely reliable, or error free. From time to time there may be information on www.douglaspellsilverware.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders already placed and do not include VAT. Please review our other policies posted on this site. These policies also govern your visit to Douglas Pell Silverware